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Classic snack machine against a wooden wall
Classic vending or a smart fridge

Replacing your
vending machine

A machine that is half empty or covered in notes is rarely the machine’s fault. Usually it comes down to who fills it, or to what it can hold. So first find out which of the two it is. Why a spiral cannot handle fresh food is explained under healthy vending; this page is about the switch itself.

Diagnosis first Run side by side No gap
Diagnosis first

The machine,
or the restocking?

If the machine works fine technically but holds the wrong products, it does not need to go. Then only what goes in it, and who restocks it, needs to change; see organising restocking.

If the problem is that no meal fits, because a spiral cannot handle a salad or a hot dish, a different fill will not help. Why is explained in healthy vending. Then replacing it with a chilled fridge is the logical step.

Machine Fill Hours
Symptoms and what they mean
  • Half empty: restocking is not keeping up
  • Notes saying “broken”: the machine or the follow-up
  • Only sugar: the range
  • Empty at night: the fill rhythm
  • Nobody eats from it: the machine does not match demand
  • Complaints about expired products: the follow-up
The switch

In four steps,
with no gap

01

Check the contract

How long does the agreement with your current supplier still run, and with what notice period? That sets the pace.

02

Location and requirements

A socket, half a square metre and access for delivery and restocking. More under technical requirements.

03

Run side by side

Put the fridge next to the old machine first. After a few weeks you can see what is taken where.

04

Decide

Whether the old machine goes or stays, you decide on what was actually taken from it over the past weeks.

The same approach, side by side first and decide afterwards, also works for a canteen; see alternative to a staff canteen.

Snack machine in a warehouse aisle
Before you replace

What to get
clear first

With this list filled in, the conversation takes a quarter of an hour instead of an hour, and you know straight away whether replacing is necessary.

What your people notice

What changes
for the user

Payment

No more coins: bank card, app or badge. Anyone without change can still take something.

Range

Meals, salads and dairy next to the familiar snacks and drinks, with halal, kosher, vegetarian and vegan depending on the producers.

Hours

A fridge that stays stocked for the late and night shifts, even when the rest of the site is closed.

On a production site with shifts, that last point is often the biggest difference; see smart fridge for a manufacturing site. What the fridge costs depends on your site; see the price factors.

Technicians installing a smart fridge
How to set it up
Read on
By machine type
Buy, place or switch
Frequently asked questions

About
replacing

Do you remove our old machine?

The old machine belongs to your current supplier or to you, so you arrange that with them. The new fridge is delivered next to it, or to the same spot once it is free. That way there is no period without food.

Can we switch while our current contract is still running?

That depends on the contract. Often the new fridge can go next to the old machine already, so that by the end of the contract you know what you want to keep. Check your notice period before you set a date.

Does there have to be a period without a machine?

No. By running both side by side first, the offer does not disappear for a single day. The old machine only goes once the new fridge is running.

Can we keep the drinks machine and only replace the snack machine?

Yes. A smart fridge holds drinks too, and after a few weeks it often turns out the drinks machine is used less. Whether it stays is then your decision, based on what is actually taken.

How do we present the switch to staff?

Start from what is added: food at more hours, paying without coins, and halal, kosher, vegetarian and vegan options. Put the fridge next to the old machine for a few weeks before anything disappears, and everyone will see the difference for themselves.

What is there at your site now?

Eight short questions about your site and your current machine. We tell you whether the machine has to go, or only what is in it.

Free site check See the options

Takes about 90 seconds · no obligation · no contact details until the last step